Question 1

How much does CompanionCare cost?

Accepted Answer

Hourly rates range from $18–$26/hr for household help, $20–$28/hr for companionship, and $24–$34/hr for personal care. Monthly plans start around $800 for essentials and scale with hours and care level. Use the budget slider on the pricing page to preview real plans at your price.

Question 2

How does CompanionCare verify caregivers?

Accepted Answer

Every helper clears five checks: (1) identity proofing with live selfie + government ID, (2) national multi-jurisdiction background check, (3) credential verification for licensed roles, (4) continuous monthly re-checks, and (5) live selfie + GPS check-in at every single visit.

Question 3

Can I cancel or reschedule a visit?

Accepted Answer

Yes. Cancel or reschedule any visit up to 24 hours before it starts, at no charge. Life happens, and the platform is built around that.

Question 4

What if something goes wrong during a visit?

Accepted Answer

Call our 24/7 concierge at 1-800-COMPANION. Every helper is covered by CompanionCare's insurance, and our safety team responds within minutes — not business days.

Question 5

Can my family see what's happening?

Accepted Answer

Only if the senior invites them. Older adults approve every family connection and can revoke access anytime. Family members see visits, verifications, and budget — never private messages the senior hasn't shared.

Question 6

Does CompanionCare accept Medicare, Medicaid, or long-term care insurance?

Accepted Answer

Skilled care visits can be billed to insurance where eligible via CompanionCare's licensed partners. Household help, companionship, and personal care are typically private-pay. Our concierge can walk you through what's coverable in your state.

Question 7

What if I don't have a smartphone?

Accepted Answer

You never need one. Everything CompanionCare does digitally can be done by phone with a real concierge team. Same options, same helpers, same care.

Question 8

How do I know the person showing up is the right person?

Accepted Answer

At every visit, the helper takes a live selfie at your door. CompanionCare matches it to their verified ID and confirms GPS at the arrival address — you see 'verified on arrival' before they ring the bell.

Question 9

What areas does CompanionCare serve?

Accepted Answer

CompanionCare matches families with verified helpers across all 50 U.S. states, in major metros and many smaller communities. Call the concierge for local availability in your ZIP code.

Question 10

Is CompanionCare different from Care.com or Honor?

Accepted Answer

CompanionCare runs a marketplace model with continuous monthly re-verification, live selfie + GPS check-in at every visit, and a transparent budget optimizer. We are trust-first: seniors approve every action and family members propose but don't override.

Answers, in plain language.

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